South Portland, ME

South Portland, ME

South Portland, ME

Contact

Contact

Contact

Privacy Policy

Last updated: [Month 00, 2025]

Your privacy matters to us. This notice explains what information we collect, how we use it, and the choices you have.

1. Who We Are

Maine Lawn & Landscape LLC
26 Augusta St, South Portland, ME 04106
Phone 207-204-3847 • info@MaineLawnAndLandscape.com

2. What We Collect

CategoryExamplesHow We CollectContact detailsName, address, phone, e-mailQuote forms, booking requests, phone callsService dataGate codes, lawn size, notes you provideIntake forms, on-site visitsPayment dataLast four digits of card, billing ZIPSecurely processed by Stripe; we never store full card numbersWebsite usagePages visited, time on site, browser typeCookies, Google Analytics

We do not knowingly collect data from children under 16.

3. How We Use Your Information

  1. Fulfill services – schedule jobs, send estimates & invoices

  2. Customer support – answer questions, handle complaints

  3. Billing – process payments and send receipts

  4. Marketing – send occasional e-mails or texts about seasonal offers (opt-out anytime)

  5. Site improvement – analyze traffic to make our website easier to use

  6. Legal compliance – maintain records required by Maine and federal law

We never sell or rent your personal data.

4. Legal Bases (GDPR-style disclosure)

Although we operate mainly in the U.S., our data practices align with international standards:

  • Contract – to deliver the lawn-care services you request

  • Legitimate Interest – basic marketing to existing customers

  • Consent – optional promotional e-mails/SMS; you may withdraw consent anytime

  • Legal Obligation – tax and bookkeeping requirements

5. Cookies & Tracking

We use first-party cookies for site functionality and third-party cookies (Google Analytics, Facebook Pixel) for anonymous usage stats and ad performance. You can disable cookies in your browser; the site will still work, but forms may not auto-fill.

“Do Not Track” signals are not universally honored, but we treat them as an opt-out of analytics cookies where technically feasible.

6. Sharing & Disclosures

With WhomWhyStripeSecure payment processingGoogle AnalyticsWebsite usage metricsFacebook/MetaAd performance measurementMail service providers (e.g., Mailchimp)Newsletters, appointment remindersLegal or safety authoritiesIf required by court order or to protect rights and property

All vendors are required to safeguard your data and may use it only to perform services for us.

7. Data Retention

  • Service & billing records: 7 years (IRS requirement)

  • Marketing lists: until you unsubscribe or after 24 months of inactivity

  • Analytics data: 26 months, then automatically deleted or aggregated

8. Your Choices & Rights

  • Access / Correct – e-mail us to view or fix your info

  • Delete – request erasure of data not needed for legal or contractual reasons

  • Opt-out of marketing – click “unsubscribe” in any e-mail or reply “STOP” to texts

  • Cookie settings – use your browser’s privacy controls

9. Data Security

We employ SSL encryption, secure-password protocols, least-access principles for staff, and vendor contracts that mandate industry-standard safeguards.

No system is 100 % secure, but we take reasonable steps to protect against unauthorized access, alteration, or disclosure.

10. Changes to This Policy

Material updates will be posted here with a new “Last updated” date. Continued use of the Site after changes constitutes acceptance.

11. Contact Us

Questions, concerns, or requests about your data?

Privacy Officer
Maine Lawn & Landscape LLC
26 Augusta St, South Portland, ME 04106
info@MaineLawnAndLandscape.com • 207-204-3847


Office

South Portland, Maine

Email

Muyinza@MaineLawnAndLandscape.com

Muyinza@
MaineLawn
AndLandscape.com

Telephone

+1 207 204 3847

Follow our socials

FAQs

FAQs

FAQs

Answering your questions

Should I bag my grass clippings?

Most Maine lawns benefit from mulching instead of bagging. We use mulching mowers that return nutrients to the soil. We only bag clippings in winter months or for Zoysia grass when requested. Bagging is available for an added cost.

How do you choose what height to mow at?

We adjust mowing height based on the season. In spring, we mow lower to kickstart growth. In summer, we mow higher to protect from heat. In fall, we gradually lower the height again. Have a preference? Let us know.

How long will the work take?

Timelines depend on the scope of work — from a few minutes to a few days depending on the scope of the job and/or redesign.

What if you cause damage to my property?

If you notice damage, contact us right away. We have a team ready to make repairs quickly. Please don’t hire anyone else before contacting us—we’ll make it right.

How do I pay for services?

We bill after each visit and charge your card the next business day. A valid credit card is required to keep billing smooth and rates low. We accept all major cards

What areas do you cover?

We’re based in South Portland, Maine and serve clients throughout the South Portland , Portland, and Scarborough area.

Is fence damage normal?

Fence scuffs from string trimmers are common, especially on boards without bottom runners. Gate areas are most prone to wear. Contact us if you see damage so we can take a look and repair if needed.

What if I have questions or concerns?

Email us or text/call our office. It’s best not to relay service issues directly to the crew as they may not be able to update your account. We’ll always follow up promptly.

Is weeding or shrub trimming included in mowing?

No. Our mowing service is just for turf areas. Garden beds and shrubs require a separate Bush & Bed service, which we’re happy to provide.

Do I need to be home for mowing?

Not at all. As long as we have gate access and pets are secured, you can go about your day while we handle the lawn.

Do you offer landscaping or planting?

Yes. Reach out to schedule a design consult and we’ll build a quote tailored to your space.

What if I’m not satisfied with a service?

Call us within 24 hours. We’ll send someone out to take a look and either fix the issue right away, send the crew back, or make a plan to adjust next visit.

What if you miss my mow day?

We rarely miss days except for weather delays. In that case, we’ll be out the next day. If your lawn was missed, please call us within 48 hours.

How is pricing determined?

Prices are based on the total square footage of your lawn using online maps. Lawns under 8,000 sq. ft. are eligible for service. Larger lots require custom quotes.

Do you require a minimum number of visits?

No contracts, no minimums. We offer weekly or bi-weekly plans, but no one-time services. Cancel or pause at any time.

Can I choose my service day?

We do our best, but days are generally routed by neighborhood and zip code to ensure efficient service.

What happens during weather delays or holidays?

We mow in light rain when safe. If we delay for weather, we catch up the next day. We do not skip holidays. Let us know ahead of time if you’d like to pause your service.

Do you mow on Saturdays?

Yes we do, unless specifically instructed not to by a client.

What if my yard has locked gates or dogs?

Please leave gates unlocked and pets secured. We recommend combo locks if you’re away. We can’t send crews back if we can’t access your yard.

Will you pick up pet waste or toys?

Please clear the lawn of pet waste, toys, rocks, and other debris before service. These can damage equipment or become dangerous projectiles.

What if I want to cancel service?

You can cancel any time, but we can’t accommodate same-day cancellations. Let us know at least 24 hours ahead.

What happens if I skip a service?

Contact us at least 24 hours ahead to skip. Your next mow will be the following scheduled day. Skipped cuts are not automatically rescheduled.

Is bi-weekly mowing a good idea?

We offer it, but it’s not ideal in peak growth months. Bi-weekly lawns may have more clumps, uneven cuts, or thatch buildup. Weekly service keeps your lawn healthiest.

Should I bag my grass clippings?

Most Maine lawns benefit from mulching instead of bagging. We use mulching mowers that return nutrients to the soil. We only bag clippings in winter months or for Zoysia grass when requested. Bagging is available for an added cost.

How do you choose what height to mow at?

We adjust mowing height based on the season. In spring, we mow lower to kickstart growth. In summer, we mow higher to protect from heat. In fall, we gradually lower the height again. Have a preference? Let us know.

How long will the work take?

Timelines depend on the scope of work — from a few minutes to a few days depending on the scope of the job and/or redesign.

What if you cause damage to my property?

If you notice damage, contact us right away. We have a team ready to make repairs quickly. Please don’t hire anyone else before contacting us—we’ll make it right.

How do I pay for services?

We bill after each visit and charge your card the next business day. A valid credit card is required to keep billing smooth and rates low. We accept all major cards

What areas do you cover?

We’re based in South Portland, Maine and serve clients throughout the South Portland , Portland, and Scarborough area.

Is fence damage normal?

Fence scuffs from string trimmers are common, especially on boards without bottom runners. Gate areas are most prone to wear. Contact us if you see damage so we can take a look and repair if needed.

What if I have questions or concerns?

Email us or text/call our office. It’s best not to relay service issues directly to the crew as they may not be able to update your account. We’ll always follow up promptly.

Is weeding or shrub trimming included in mowing?

No. Our mowing service is just for turf areas. Garden beds and shrubs require a separate Bush & Bed service, which we’re happy to provide.

Do I need to be home for mowing?

Not at all. As long as we have gate access and pets are secured, you can go about your day while we handle the lawn.

Do you offer landscaping or planting?

Yes. Reach out to schedule a design consult and we’ll build a quote tailored to your space.

What if I’m not satisfied with a service?

Call us within 24 hours. We’ll send someone out to take a look and either fix the issue right away, send the crew back, or make a plan to adjust next visit.

What if you miss my mow day?

We rarely miss days except for weather delays. In that case, we’ll be out the next day. If your lawn was missed, please call us within 48 hours.

How is pricing determined?

Prices are based on the total square footage of your lawn using online maps. Lawns under 8,000 sq. ft. are eligible for service. Larger lots require custom quotes.

Do you require a minimum number of visits?

No contracts, no minimums. We offer weekly or bi-weekly plans, but no one-time services. Cancel or pause at any time.

Can I choose my service day?

We do our best, but days are generally routed by neighborhood and zip code to ensure efficient service.

What happens during weather delays or holidays?

We mow in light rain when safe. If we delay for weather, we catch up the next day. We do not skip holidays. Let us know ahead of time if you’d like to pause your service.

Do you mow on Saturdays?

Yes we do, unless specifically instructed not to by a client.

What if my yard has locked gates or dogs?

Please leave gates unlocked and pets secured. We recommend combo locks if you’re away. We can’t send crews back if we can’t access your yard.

Will you pick up pet waste or toys?

Please clear the lawn of pet waste, toys, rocks, and other debris before service. These can damage equipment or become dangerous projectiles.

What if I want to cancel service?

You can cancel any time, but we can’t accommodate same-day cancellations. Let us know at least 24 hours ahead.

What happens if I skip a service?

Contact us at least 24 hours ahead to skip. Your next mow will be the following scheduled day. Skipped cuts are not automatically rescheduled.

Is bi-weekly mowing a good idea?

We offer it, but it’s not ideal in peak growth months. Bi-weekly lawns may have more clumps, uneven cuts, or thatch buildup. Weekly service keeps your lawn healthiest.

Should I bag my grass clippings?

Most Maine lawns benefit from mulching instead of bagging. We use mulching mowers that return nutrients to the soil. We only bag clippings in winter months or for Zoysia grass when requested. Bagging is available for an added cost.

How do you choose what height to mow at?

We adjust mowing height based on the season. In spring, we mow lower to kickstart growth. In summer, we mow higher to protect from heat. In fall, we gradually lower the height again. Have a preference? Let us know.

How long will the work take?

Timelines depend on the scope of work — from a few minutes to a few days depending on the scope of the job and/or redesign.

What if you cause damage to my property?

If you notice damage, contact us right away. We have a team ready to make repairs quickly. Please don’t hire anyone else before contacting us—we’ll make it right.

How do I pay for services?

We bill after each visit and charge your card the next business day. A valid credit card is required to keep billing smooth and rates low. We accept all major cards

What areas do you cover?

We’re based in South Portland, Maine and serve clients throughout the South Portland , Portland, and Scarborough area.

Is fence damage normal?

Fence scuffs from string trimmers are common, especially on boards without bottom runners. Gate areas are most prone to wear. Contact us if you see damage so we can take a look and repair if needed.

What if I have questions or concerns?

Email us or text/call our office. It’s best not to relay service issues directly to the crew as they may not be able to update your account. We’ll always follow up promptly.

Is weeding or shrub trimming included in mowing?

No. Our mowing service is just for turf areas. Garden beds and shrubs require a separate Bush & Bed service, which we’re happy to provide.

Do I need to be home for mowing?

Not at all. As long as we have gate access and pets are secured, you can go about your day while we handle the lawn.

Do you offer landscaping or planting?

Yes. Reach out to schedule a design consult and we’ll build a quote tailored to your space.

What if I’m not satisfied with a service?

Call us within 24 hours. We’ll send someone out to take a look and either fix the issue right away, send the crew back, or make a plan to adjust next visit.

What if you miss my mow day?

We rarely miss days except for weather delays. In that case, we’ll be out the next day. If your lawn was missed, please call us within 48 hours.

How is pricing determined?

Prices are based on the total square footage of your lawn using online maps. Lawns under 8,000 sq. ft. are eligible for service. Larger lots require custom quotes.

Do you require a minimum number of visits?

No contracts, no minimums. We offer weekly or bi-weekly plans, but no one-time services. Cancel or pause at any time.

Can I choose my service day?

We do our best, but days are generally routed by neighborhood and zip code to ensure efficient service.

What happens during weather delays or holidays?

We mow in light rain when safe. If we delay for weather, we catch up the next day. We do not skip holidays. Let us know ahead of time if you’d like to pause your service.

Do you mow on Saturdays?

Yes we do, unless specifically instructed not to by a client.

What if my yard has locked gates or dogs?

Please leave gates unlocked and pets secured. We recommend combo locks if you’re away. We can’t send crews back if we can’t access your yard.

Will you pick up pet waste or toys?

Please clear the lawn of pet waste, toys, rocks, and other debris before service. These can damage equipment or become dangerous projectiles.

What if I want to cancel service?

You can cancel any time, but we can’t accommodate same-day cancellations. Let us know at least 24 hours ahead.

What happens if I skip a service?

Contact us at least 24 hours ahead to skip. Your next mow will be the following scheduled day. Skipped cuts are not automatically rescheduled.

Is bi-weekly mowing a good idea?

We offer it, but it’s not ideal in peak growth months. Bi-weekly lawns may have more clumps, uneven cuts, or thatch buildup. Weekly service keeps your lawn healthiest.

Let’s get your yard & garden looking right

Let’s turn your outdoor space into something beautiful. Get your quote today.

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